2022 KPMG U.S. Technology Survey Report

Digital to the core

Rising costs, economic uncertainty, geopolitical fractures, and a global talent crisis have created arduous conditions for today’s businesses. But as the results from our 2022 KPMG U.S. Technology Survey show, many organizations are turning to new and emerging technologies to strengthen customer loyalty, enhance their products and services, protect market share, and win new business.

Our 15,000+ technology professionals have a wide range of specialties, from AI to analytics and 5G to blockchain. But they’re all dedicated to just one thing: helping technology leaders succeed by accelerating their transformation efforts — starting now.

Here are a few highlights:

Widespread enthusiasm for emerging tech

50%

of respondents have seen ROI from AI technology investments

58%

plan to invest in the Metaverse in the next 2 years

62%

plan to invest in Web3 in the next 2 years

Improving the customer experience is a priority

52%

say it’s a top-3 driver of digital transformation investment

46%

say it’s a primary goal for their investment in enterprise technology

ESG is rising in importance

27%

say advancing ESG priorities is a top-3 driver for technology investments

21%

say reducing their carbon footprint is a top-3 benefit of their cloud program

High confidence in digital

Organizations have been effective in using digital to advance business strategy

66%

very or extremely effective

32%

moderately effective

slightly effective

Strikingly strong ROI

Most report significant growth in profitability or performance from digital transformation over the last 2 years

21%

11%+ increase

36%

6-10% increase

42%

1-5% increase

No increase

All-in on cloud, but room to improve

80%

of businesses say their cloud-enabled transitions have been successful

67%

have yet to realize substantial ROI from cloud investments

42%

are behind schedule in their cloud implementations

Obstacles to digital transformation eﬀorts

44%

say a lack of key skills is the number one challenge

30%

say the high cost of adding necessary talent is a top challenge

23%

say a risk averse culture is holding back initiatives

Cyber risks persist

42%

are behind schedule on cyber security implementations

36%

say the remote/hybrid work environment has posed the greatest cyber challenge

2022 KPMG U.S. Technology Survey Report:

Industry thought leadership reports

No results found.

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KPMG technology, media, and telecommunications technology insights report

KPMG reports on the state of technology, media, and telecommunications industry digital transformation, automation, artificial intelligence, and machine learning